Sally, for onboarding, customer success, and support teams.
An AI expert inside your product.
Tired of setup walkthroughs, how-to tickets, and the same form filled in for the hundredth time? Sally does that work inside your product, on paths your team approves.
Have a demo code? Try the live demo
01Cost
You’re paying people to repeat themselves.
Growing? Sally takes the repeat work that would otherwise mean another onboarding or success hire. Grow your customer list faster than your headcount.
Over budget? Take the repeat work off the team you have, without making customers wait longer for help.
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Onboarding
Two to three hours of screen-share for every new customer, then again for each new hire on their side.
Sally walks each new user through setup, in the product. Your team keeps the calls that grow the account.
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Customer success
The same how-tos, explained to a different customer every week.
Sally shows them on the screen, any hour of the day. Your managers spend that time on renewals.
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Support
“How do I…” tickets, and forms your reps fill in for customers who got stuck.
Sally answers, shows where to click, and fills the form from what the user says. Hard cases still reach your team.
02How Sally works
She shows the way, and leaves the last click to your user.
A user says what they need. Sally takes them to the right screen, highlights each real button, and fills the form from what they said. She teaches the path as she goes, so next time they know it.
- Only paths you approved
- Sally can only use the buttons and fields your engineers marked. The paths live in your code and ship with it.
- Teaches as she goes
- She highlights each real button, so users learn the path instead of watching it happen.
- Big actions wait for a yes
- Save, send, invite, and pay wait for the user to confirm.
- Guide-only when you want it
- Mark any path guide-only and Sally never clicks in it. She highlights. The user does the work.
- Knows who is signed in
- Your app tells Sally what the user may do. She never sends someone to a button they can’t use.
- Misses reach your team
- When she can’t guide something, she says so and does nothing risky. The ask lands on your team’s list.
Your users tell you what they want. Sally tells them when it’s ready.
Click analytics show where users went, and leave your team guessing why. With Sally, users say what they’re trying to do, in their own words. Every ask is counted in Sally Studio, so you know which workflows to build next.
A user asks for something Sally can’t guide yet. She says so, and does nothing risky.
The ask lands in Sally Studio in the user’s words, counted with every similar ask.
Your team adds the path and approves it. Nothing goes live without a yes.
Sally lets the users who asked know it’s ready, and walks them through it.
03Setup
We build Sally into a demo of your product.
See her do your team’s repeat tasks in screens that look like yours, before anyone touches your code.
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Tell us what your team repeats
On a call, name the tasks your team teaches and does over and over. Three to ten is plenty.
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We build your screens
A working lookalike of your product with those tasks in it. We don’t need your code or your customer data.
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Watch Sally do them
Ask or talk to Sally in the demo. She shows the way, fills the forms, and waits for your Save.
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Then, we roll it out with you
Our team works with yours to bring Sally into your real product, one workflow at a time. Your engineers review every change before it ships.
04Calculator
What repeat work costs you today.
Count the people who onboard, support, and keep your customers, and how much of their week goes to work they’ve done before.
Cost per hour is fully loaded: salary, benefits, and tools. A year is 2,080 working hours.
You spend$0a year on repeat work.
With planned hires: $0
Thanks. We’ll be in touch.
We’ll reach out to plan the demo of your product, and bring your numbers.
See Sally in your own product.
Tell us what your team repeats. We’ll build the demo and work the numbers with you.